roda Platform Privacy Notice

This page describes what data we collect when you use roda and how we keep that information protected. We collect personal information to verify your identity, process deposits and withdrawals, settle wagers, detect fraud, and comply with local law. Your data is encrypted, stored securely, and shared only with payment processors and compliance partners where necessary.

On roda, we process payment information from DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank accounts (mobile banking, local payment, online payment, e-wallet). We also collect your email, identity documents (KYC), device information, and account activity logs. This privacy notice explains how we use each data category and what rights you have.

We are committed to transparency about data handling. If you have questions about our privacy practices, contact roda support at any time. Your privacy is a core roda commitment.

What Data We Collect on roda

When you open a roda account, we collect your email address, full name, date of birth, and government-issued identity document (passport, national ID, or driver's licence). We also request proof of address (utility bill or bank statement) to comply with know-your-customer (KYC) regulations.

On roda, we also log your device information (IP address, browser type, operating system) and account activity (login times, wager history, deposit and withdrawal records). This data is collected automatically when you access roda via Android app or iOS browser.

We do not collect location data, microphone access, or camera access unless you explicitly grant permission. We do not track your browsing outside of roda.

How We Use Your Data on roda

We use your personal data for five primary purposes:

• Account verification: We verify your identity against your submitted documents to prevent fraud and comply with anti-money-laundering (AML) regulations.
• Payment processing: We share your payment details with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and your bank to process deposits and withdrawals. These providers handle your payment data independently and are responsible for their own data security.
• Fraud detection: We analyse your device information, login patterns, and wager history to detect suspicious activity. If we identify potential fraud, we may pause your account pending review.
• Legal compliance: We retain your data to comply with tax reporting, AML regulations, and local law enforcement requests in jurisdictions where roda operates.
• Customer support: We use your account history and communication logs to respond to support requests, resolve disputes, and improve roda service quality.

We do not sell your data to third parties. We do not share your information with marketing partners or advertisers. Your data is used only for the purposes listed above.

Third-Party Data Processors and roda Partners

Our roda compliance partner receives a copy of your identity verification documents and basic account information to conduct AML checks. This partner operates under a data processing agreement and is contractually obligated to keep your data confidential.

We may share anonymised, aggregated account statistics with game providers (software vendors for slots, live-dealer tables, and esports markets). These aggregates contain no personally identifying information and are used only to optimise game performance and fairness on roda.

If we are legally compelled to disclose your data to law enforcement, tax authorities, or gambling regulators, we will do so to the extent required by law. Where permitted, we notify you of such disclosure.

Our roda data handling is governed by encryption, access controls, and contractual safeguards—we minimise collection, limit sharing, and retain data only as long as necessary.

Data Retention on roda

We retain your identity documents and KYC verification records for the duration of your roda account plus seven years after closure. This retention period complies with anti-money-laundering and tax reporting requirements in jurisdictions where we operate.

Your deposit and withdrawal transaction history remains in your roda account indefinitely for your reference and for audit purposes. We do not delete transaction records even after account closure.

Device logs and login history are retained for one year on roda servers and then archived. If you request account deletion, we remove your email and personal name from active systems but retain anonymised transaction data as required by law.

Your Rights Under Our roda Privacy Policy

You have the right to access all personal data roda holds about you. You can request a copy of your identity verification documents, deposit records, and account activity by contacting our support team.

You have the right to correct inaccurate data. If your email address or payment method details are wrong, update them in your roda account settings or request assistance from our support team.

You have the right to data portability. If you close your roda account, we can provide you with a copy of your account data in a machine-readable format within 30 days of your request.

Cookies and Tracking on roda

Our roda platform uses cookies to maintain your login session and remember your preferences (language, display settings). These are essential cookies and cannot be disabled without losing core functionality.

We do not use tracking cookies or third-party analytics on roda. We do not employ retargeting pixels or cross-site tracking. Your roda activity is not monitored outside of our platform.

If you access roda via mobile app, we do not request or use your device identifier, advertising ID, or push notification token except to deliver account-related notifications (deposit confirmations, withdrawal updates, support messages).

How roda Keeps Your Data Secure

We encrypt all data transmitted between your device and roda servers using industry-standard TLS (Transport Layer Security) encryption. Your password is hashed and salted; we never store plain-text passwords.

Our roda databases are protected by firewalls, access controls, and regular security audits. Only authorised employees can access your personal data, and they are contractually bound to confidentiality.

We implement multi-factor authentication (MFA) options on roda accounts. You can enable SMS-based or authenticator-app-based 2FA to add an extra layer of protection to your login.

Contacting roda About Privacy

If you have questions about our privacy practices or wish to exercise any of your data rights, contact our roda support team. We respond to privacy inquiries within one business day during Jakarta, Surabaya, Bandung, and Medan business hours.

You may request access to your data, ask for corrections, request deletion, or file a complaint about our data handling. We process all requests in writing and provide a detailed response within 30 days.

This privacy notice is effective as of its publication date and may be updated to reflect changes in our practices or legal requirements. We notify users of material privacy policy changes via email. Continued use of roda after such notification constitutes acceptance of the updated privacy notice.